BRG Hospitality SMS Privacy Statement and Terms of Service

Effective date: October 7, 2025

At BRG Hospitality Group, LLC (BRG), we are committed to protecting your privacy. This SMS privacy policy explains how we collect, use, and protect your information when you interact with us via text messaging (SMS/MMS).

1. Information we collect

When you opt-in to receive SMS messages from BRG, we may collect the following personal information:

  • Your mobile phone number

  • Your name (if provided)

  • Any information you provide in your message responses

  • Message delivery and interaction data (e.g., timestamps, status)

2. How we collect your information

We collect information directly from you when:

  • You enter your phone number into a web form

  • You interact with our customer support via SMS

  • You opt-in through a purchase or registration form

3. How we use SMS information

We use your SMS data for these purposes:

  • Send transactional or account-related messages (e.g., order updates, appointment reminders)

  • Respond to your inquiries or support requests

4. Sharing your information

BRG does not sell or share your SMS opt-in data with third parties for their marketing purposes.

However, we may share your information with trusted service providers who help us deliver our SMS messaging services, such as:

  • SMS gateway providers

  • Phone carriers

  • Customer support platforms

Nevertheless, these vendors are contractually obligated to keep your information secure and only use it to provide services to BRG.

5. Your choices & rights

You can opt-out of SMS messages at any time by replying “STOP” to any message. After you opt-out, you will no longer receive text messages from us unless you opt in again. To request access to or deletion of your SMS-related data, please contact us at info@brg-hospitality.com.

6. Data security and retention

We implement reasonable technical and organizational measures to protect your personal data. SMS data is retained only as long as necessary to fulfill the purposes outlined above or to comply with legal obligations.

7. Changes to this policy

We may update this SMS privacy policy periodically. If we make material changes, we’ll notify you via SMS. Continued use of our SMS service indicates your acceptance of the revised policy.

8. Contact us

If you have any questions about this policy or your SMS data, please contact us at:

SMS Terms of Service

By opting into SMS from a web form or other medium, you are agreeing to receive SMS messages from BRG Hospitality. This includes SMS messages for conversations (external). Message frequency varies. Message and data rates may apply. See privacy policy above. Message HELP for help. Reply STOP to any message to opt out.